Imprivata Status

All Systems Operational

Imprivata Enterprise Access Management with SSO (formerly OneSign) Operational

Web SSO SAML Identity Provider - User Authentication Operational

Web SSO SAML Identity Provider - Administrative Services Operational

Informational Notices Operational

Imprivata Enterprise Access Management with MFA (formerly Confirm ID) Operational

Remote Access – RADIUS and Legacy Operational

Remote Access – Cloud-Based Operational

EPCS – Authentication with Imprivata ID Operational

EPCS – DigiCert Individual Identity Proofing Operational

Mobile EPCS – Authentication Operational

Facial Biometrics Operational

Clinical Workflows – Authentication with Imprivata ID Operational

Third Party SMS Operational

Imprivata ID token Operational

Informational Notices Operational

Imprivata Mobile Access Management (formerly GroundControl) Operational

US Cloud Services Operational

UAT Cloud Services Operational

UK Cloud Services Operational

Imprivata Access Intelligence (formerly FairWarning) Operational

US Hosted Services Operational

Non-US Hosted Services Operational

API Operational

AI Framework Operational

Imprivata Patient Access (formerly Biometric Patient Identity) Operational

Cloud Services Operational

Imprivata Privileged Access Security (formerly Privileged Access Management) Operational

Nexus Operational

Cloud Services Operational

System Orchestration Service Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 3, 2025

No incidents reported today.

Jul 2, 2025

Mobile Access Management (GroundControl) - Maintenance Event

Completed - The scheduled maintenance has been reverted. All services are restored.
Jul 2, 10:28 EDT

Update - A planned maintenance event was unsuccessful and the changes were reverted. Admin login to the MAM console was unavailable for approximately 5 minutes, and some launchpads may have reconnected.
Jul 2, 10:18 EDT

Update - A planned maintenance event had unexpected impact to the console login process.
Changes are being reverted.
Jul 2, 10:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 09:30 EDT

Scheduled - Server Maintenance will be performed on the console login process for customers using SAML.
No downtime is expected.
Jul 2, 09:24 EDT

Jul 1, 2025

Nexus Version Upgrade to 3.11.8

Completed - The scheduled maintenance has been completed.
Jul 1, 05:36 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 05:00 EDT

Update - We will be undergoing scheduled maintenance during this time.
Jun 27, 08:12 EDT

Scheduled - The nexus will undergo an update to version 3.11.8. Nexus sessions will not be able to be established while the system is updated, and current Nexus sessions may drop.
Jun 18, 17:18 EDT

Jun 30, 2025

No incidents reported.

Jun 29, 2025

No incidents reported.

Jun 28, 2025

No incidents reported.

Jun 27, 2025

No incidents reported.

Jun 26, 2025

No incidents reported.

Jun 25, 2025

No incidents reported.

Jun 24, 2025

No incidents reported.

Jun 23, 2025

System Orchestration Service Unavailable

Resolved - The System Orchestration Service became unavailable around 6AM EDT after the server ran out of resources and was restored at 11:30 AM EDT. Resources have been added to resolve the problem and team is planning future maintenance to address the issue long term.
Jun 23, 06:00 EDT

Jun 22, 2025

No incidents reported.

Jun 21, 2025

No incidents reported.

Jun 20, 2025

No incidents reported.

Jun 19, 2025

No incidents reported.