All Systems Operational

Enterprise Access Management Operational
Web SSO SAML Identity Provider - User Authentication Operational
Web SSO SAML Identity Provider - Administrative Services Operational
Web SSO OIDC - User Authentication Operational
Remote Access – RADIUS and Legacy Operational
Remote Access – Cloud-Based Operational
EPCS – Authentication with Imprivata ID Operational
EPCS – DigiCert Individual Identity Proofing Operational
Mobile EPCS – Authentication Operational
Legacy Face Authentication Operational
Clinical Workflows – Authentication with Imprivata ID Operational
Third Party SMS Operational
Imprivata ID token Operational
Mobile Access Management Operational
US Cloud Services Operational
UAT Cloud Services Operational
UK Cloud Services Operational
Access Intelligence Operational
US Hosted Services Operational
Non-US Hosted Services Operational
API Operational
AI Framework Operational
Patient Access Operational
Cloud Services Operational
Privileged Access Security Operational
Nexus Operational
Cloud Services Operational
System Orchestration Service Operational
Enterprise Access Management Cloud - Small Business Edition Operational
SSO / Tap Access Operational
Admin Console Operational
EPCS – Authentication with Imprivata ID Operational
Shared Cloud Services Operational
Access Management Portal Operational
Biometric Consent Operational
Face Authentication Operational
Identity Verification Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Nexus Upgrade Dec 22, 2026 06:00-07:00 EST

We will be undergoing maintenance to update the Nexus server version on December 22nd starting at 6AM EST. During this time, you will be unable to create new Nexus sessions, and you may experience disconnections from active Nexus sessions.
Posted on Nov 09, 2026 - 11:59 EST

Nov 13, 2026

No incidents reported today.

Nov 12, 2026

No incidents reported.

Nov 11, 2026

No incidents reported.

Nov 10, 2026

No incidents reported.

Nov 9, 2026

No incidents reported.

Nov 8, 2026

No incidents reported.

Nov 7, 2026

No incidents reported.

Nov 6, 2026

No incidents reported.

Nov 5, 2026

No incidents reported.

Nov 4, 2026

No incidents reported.

Nov 3, 2026

No incidents reported.

Nov 2, 2026

Resolved - This incident has been resolved.
Nov 2, 15:32 EST
Monitoring - Nexus Service has been restarted. We're actively monitoring the service.
Nov 2, 15:05 EST
Update - We are continuing to work on a fix for this issue.
Nov 2, 14:15 EST
Identified - The Nexus for Privileged Access is currently experiencing issues. There will be a reboot with is going to create a temporary service interruption for all customers that use Nexus
Nov 2, 14:15 EST

Nov 1, 2026

No incidents reported.

Oct 31, 2026

No incidents reported.

Oct 30, 2026

No incidents reported.