Imprivata Status

All Systems Operational

Enterprise Access Management Operational

Web SSO SAML Identity Provider - User Authentication Operational

Web SSO SAML Identity Provider - Administrative Services Operational

Remote Access – RADIUS and Legacy Operational

Remote Access – Cloud-Based Operational

EPCS – Authentication with Imprivata ID Operational

EPCS – DigiCert Individual Identity Proofing Operational

Mobile EPCS – Authentication Operational

Legacy Face Authentication Operational

Clinical Workflows – Authentication with Imprivata ID Operational

Third Party SMS Operational

Imprivata ID token Operational

Mobile Access Management Operational

US Cloud Services Operational

UAT Cloud Services Operational

UK Cloud Services Operational

Access Intelligence Operational

US Hosted Services Operational

Non-US Hosted Services Operational

API Operational

AI Framework Operational

Patient Access Operational

Cloud Services Operational

Privileged Access Security Operational

Nexus Operational

Cloud Services Operational

System Orchestration Service Operational

Enterprise Access Management Cloud - Small Business Edition Operational

SSO / Tap Access Operational

Admin Console Operational

Shared Cloud Services Operational

Access Management Portal Operational

Biometric Consent Operational

Face Authentication Operational

Identity Verification Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Feb 1, 2026

No incidents reported today.

Jan 31, 2026

No incidents reported.

Jan 30, 2026

No incidents reported.

Jan 29, 2026

No incidents reported.

Jan 28, 2026

Mobile Access Management (GroundControl) - Scheduled Maintenance Event

Completed - The scheduled maintenance has been completed.
Jan 28, 03:20 EST

Update - Maintenance tasks were completed successfully.
Jan 28, 03:19 EST

Update - Scheduled maintenance still in progress. Maintenance tasks are taking a little longer than expected; ETA 35 minutes.
Jan 28, 03:04 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 28, 01:00 EST

Scheduled - Scheduled maintenance will take place next Wednesday, January 28, 2026, during our normal maintenance window, 1-3am EST. During this time, customers may briefly experience a disconnect and automatic reconnect of their MAM Launchpads. No action is required, and service is expected to continue normally.
Jan 24, 22:11 EST

Jan 27, 2026

Nexus Upgrade

Completed - The scheduled maintenance has been completed.
Jan 27, 05:21 EST

Verifying - Verification is currently underway for the maintenance items.
Jan 27, 05:13 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 27, 05:00 EST

Scheduled - We will be undergoing maintenance to update the Nexus. During this time, you will be unable to create new Nexus sessions, and you may experience disconnections from active Nexus sessions.
Jan 6, 12:50 EST

Jan 26, 2026

No incidents reported.

Jan 25, 2026

No incidents reported.

Jan 24, 2026

No incidents reported.

Jan 23, 2026

No incidents reported.

Jan 22, 2026

No incidents reported.

Jan 21, 2026

No incidents reported.

Jan 20, 2026

Access Compliance services unavailable

Resolved - Services continue to operate normally. We will post a Reason For Outage in the coming days. This incident is now closed.
Jan 20, 13:45 EST

Monitoring - Services have been restored to all AIP customers. We will continue to monitor the situation closely. If you are still experiencing issues, please contact our Support team.
Jan 20, 13:25 EST

Update - The ISP has identified at least one hardware failure, and technicians are enroute. Additional fiber events are still under investigation.
Jan 20, 13:08 EST

Update - Multiple ISP connections are currently down, resulting in a full loss of connectivity for our US AIP SaaS customers. This issue has been escalated to the highest level.
Jan 20, 12:32 EST

Identified - We are aware of an ISP-related issue impacting connectivity for our AIP customers and are working closely with our vendors.
Jan 20, 12:08 EST

Imprivata Enterprise Access Management Cloud Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Jan 20, 05:38 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 05:00 EST

Scheduled - On Tuesday, January 20, 2026, between 5:00 AM and 5:30 AM ET, Imprivata will be performing maintenance on our EAM hybrid cloud products.
We do not expect downtime; however, some customers may be presented with an error screen after logout from SAML application for 3–5 minute during the maintenance window.
Other cloud services will not be impacted. Once complete, services will return to normal automatically, and no customer action is required.
Jan 13, 12:03 EST

Jan 19, 2026

No incidents reported.

Jan 18, 2026

No incidents reported.