Resolved -
We identified the issue as related to a production configuration change made this morning. We reverted the change, and SMS functionality has been restored. We will continue to monitor the service to ensure stability.
Apr 8, 13:35 EDT
Update -
Work was done to resolve the SMS delivery issues. We are now seeing codes being delivered.
We will post an incident summary here in a few business days.
Apr 8, 12:59 EDT
Investigating -
We are currently investigating an issue where SMS one-time tokens are not being delivered to users. Our team is working to identify the cause and restore normal delivery as quickly as possible. We will share another update as soon as we have more information.
Apr 8, 12:49 EDT
Resolved -
Our SMS vendor has resolved the issue, and SMS functionality has now been restored. We will continue to monitor the service to ensure stability.
Apr 4, 06:40 EDT
Update -
We are continuing to work closely with our vendor on a resolution to this issue. Their team remains actively engaged, and we will share another update here as soon as additional information is available.
Apr 4, 06:30 EDT
Update -
Our investigation has determined that the issue is with a third-party SMS provider. We have engaged the provider and opened a support case. Their team is actively investigating. We will post update here as soon as we have one from our provider.
Apr 4, 03:28 EDT
Identified -
We are currently investigating an issue where SMS one-time tokens are not being delivered to users. Our team is working to identify the cause and restore normal delivery as quickly as possible. We will share another update as soon as we have more information.
Apr 4, 02:36 EDT