Imprivata Status
All Systems Operational
Imprivata OneSign Operational
Web SSO SAML Identity Provider - User Authentication ? Operational
Web SSO SAML Identity Provider - Administrative Services ? Operational
Informational Notices ? Operational
Imprivata Confirm ID Operational
Remote Access – Legacy ? Operational
Remote Access – Cloud-Based Authentication ? Operational
EPCS Transactions ? Operational
EPCS – Imprivata services for Individual Identity Proofing ? Operational
EPCS - Digicert individual Identity Proofing services ? Operational
Mobile EPCS ? Operational
EPCS - Facial biometrics ? Operational
Clinical Workflows – Imprivata ID ? Operational
Third Party SMS ? Operational
Imprivata ID – Push verification ? Operational
Imprivata ID – Manual OTP verification ? Operational
Informational Notices ? Operational
Imprivata Cortext Operational
Admin Center ? Operational
APIs ? Operational
Messaging ? Operational
Informational Notices ? Operational
Third Party SMS ? Operational
Imprivata Cortext Reporting Operational
Cortext Reporting Portal ? Operational
Cortext Reporting E-Mails ? Operational
GroundControl US Operational
GroundControl Cloud Services Operational
User Acceptance Cloud Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Cortext Scheduled Maintenance Jun 17, 04:00-04:30 EDT
On Thu June 17th, from 4:00 am to 4:30 am ET, Cortext team will be performing a planned maintenance update in preparation for upcoming new iOS client.

There is no downtime expected and operation will resume normally with no additional action required.
Posted on Jun 11, 19:02 EDT
Past Incidents
Jun 14, 2021

No incidents reported today.

Jun 13, 2021

No incidents reported.

Jun 12, 2021

No incidents reported.

Jun 11, 2021

No incidents reported.

Jun 10, 2021

No incidents reported.

Jun 9, 2021
Resolved - This is to confirm that the issue has been resolved. This incident is now being marked as closed.

We apologize for any inconvenience this may have caused.
Jun 9, 01:29 EDT
Monitoring - At 12:52am ET Imprivata has performed remediation actions against the servers in a bad state and services have been restored. During this time users would have experienced performance issues associated with using the Imprivata Cortext application. We are continuing to monitor the situation.
Jun 9, 01:07 EDT
Identified - Imprivata continues to investigate these reported issues. We have identified some servers in a bad state and are taking remediation actions. Please note, users trying to send and receive messages may continue to be affected sporadically. Next update will be in 30 minutes.
Jun 9, 00:38 EDT
Investigating - Please be aware that Imprivata is currently investigating reports of sporadic performance issues with Imprivata Cortext. Users may be experiencing problems sending and receiving messages. We will update this further once additional information becomes available.
Jun 9, 00:06 EDT
Jun 8, 2021
Postmortem - Read details
Jun 10, 08:02 EDT
Resolved - The issue with Cortext has been resolved and we thank you for your patience. If you continue to see issues with Cortext messaging or status updates, please log out of the client then log back in. A brief incident summary will be published here in 1-2 business days.
Jun 8, 19:05 EDT
Monitoring - Imprivata has completed work to help restore functionality to Cortext. Internal testing has proven successful though we continue to monitor on our side. Another update will be sent soon.
Jun 8, 18:54 EDT
Update - Imprivata is still working to restore Cortext functionality. Updates will be sent at least every 30 minutes.
Jun 8, 18:09 EDT
Update - Imprivata's work continues to resolve the Cortext sign in, messaging and status update issue. We will post another update in 30 minutes.
Jun 8, 17:39 EDT
Update - Imprivata is still working to bring Cortext back to full functionality. Sign ins, messaging and status updates continue to be affected. Another update will be sent in 30 minutes.
Jun 8, 17:10 EDT
Update - Imprivata is still working to restore Cortext functionality. Updates will continue to be sent at least every 30 minutes as progress is made.
Jun 8, 16:41 EDT
Update - Imprivata continues to work to restore functionality to all Cortext clients. Sign ins, messaging and status updates continue to be affected. We will provide another update in 30 minutes.
Jun 8, 16:09 EDT
Update - Imprivata is still working to resolve the issue affecting Cortext clients for sign in, messaging and status updates. Another update will be given in 30 minutes.
Jun 8, 15:39 EDT
Update - Imprivata's work on the back-end continues. This is being done to restore full functionality to Cortext sign in, messaging and status updates. We will provide another update in 30 minutes.
Jun 8, 15:09 EDT
Update - Imprivata is performing back-end work to resolve the ongoing Cortext incident. Sign in, messaging and status update continue to be affected. We will update you on progress in 30 minutes.
Jun 8, 14:38 EDT
Update - Imprivata is continuing to work to resolve the Cortext issue affecting sign ins, messaging and status updates. We will keep you updated here every 30 minutes as work progresses.
Jun 8, 14:08 EDT
Update - Imprivata is working to fully restore service to Cortext clients. Sign ins, messaging and status updates continue to be affected. Another update will be sent within 30 minutes.
Jun 8, 13:39 EDT
Update - Imprivata continues to work on the back end to restore service to all Cortext clients for sign ins, messaging and status updates. We will continue to update here at least every 30 minutes as progress is made.
Jun 8, 13:08 EDT
Identified - Imprivata has identified the issues affecting Cortext clients for sign ins, messaging and status updates. Work is continuing to resolve the issue. Another update will be posted within 30 minutes.
Jun 8, 12:39 EDT
Investigating - Imprivata is investigating an issue affecting Cortext clients for sign ins, messaging and status updates. Work is underway to remediate. Updates will be posted here at least every 30 minutes.
Jun 8, 12:10 EDT
Jun 7, 2021

No incidents reported.

Jun 6, 2021

No incidents reported.

Jun 5, 2021

No incidents reported.

Jun 4, 2021

No incidents reported.

Jun 3, 2021

No incidents reported.

Jun 2, 2021
Postmortem - Read details
Jun 4, 15:34 EDT
Resolved - The issue with all Cortext platforms has been resolved and we thank you for your patience. All functionality has been restored. A brief incident summary will be published here in 1-2 business days.
Jun 2, 16:11 EDT
Identified - Imprivata has identified the source of the issue and will continue to work on restoring service to normal for all Cortext platforms. Users may see some functionality restored currently though work is still ongoing.
Jun 2, 15:50 EDT
Update - Imprivata has identified an issue with all Cortext platforms (desktop, mobile and web) and is actively working to investigate and remediate. Updates will be regularly provided until the issue is resolved.
Jun 2, 15:39 EDT
Investigating - Imprivata has been made aware of issues affecting Cortext logins, messaging, status. We are currently investigating the cause of the issue and will keep you updated.
Jun 2, 15:15 EDT
Completed - The scheduled maintenance has been completed.
Jun 2, 04:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 04:02 EDT
Scheduled - On Wed June 2nd, from 4:00 am to 4:30 am ET, Cortext backend services will undergo planned maintenance.

There is no downtime expected and operation will resume normally with no additional action required.
Jun 1, 12:14 EDT
Jun 1, 2021

No incidents reported.

May 31, 2021

No incidents reported.