Imprivata Status

All Systems Operational

Imprivata OneSign Operational

Web SSO SAML Identity Provider - User Authentication Operational

Web SSO SAML Identity Provider - Administrative Services Operational

Informational Notices Operational

Imprivata Confirm ID Operational

Remote Access – Legacy Operational

Remote Access – Cloud-Based Authentication Operational

EPCS Transactions Operational

EPCS – Imprivata services for Individual Identity Proofing Operational

EPCS - Digicert individual Identity Proofing services Operational

Mobile EPCS Operational

EPCS - Facial biometrics Operational

Clinical Workflows – Imprivata ID Operational

Third Party SMS Operational

Imprivata ID – Push verification Operational

Imprivata ID – Manual OTP verification Operational

Informational Notices Operational

Imprivata Cortext Operational

Admin Center Operational

APIs Operational

Messaging Operational

Informational Notices Operational

Third Party SMS Operational

Imprivata Cortext Reporting Operational

Cortext Reporting Portal Operational

Cortext Reporting E-Mails Operational

GroundControl US Operational

GroundControl Cloud Services Operational

User Acceptance Cloud Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Cortext Scheduled Maintenance Dec 1, 04:00-05:00 EST

On December 1, 2021, between 4:00 am and 5:00 am EDT, we will update Cortext Server components to version 2021.8. There is no downtime expected, and operation should resume normally with no additional action required.
Posted on Nov 22, 11:21 EST

Past Incidents

Nov 29, 2021

No incidents reported today.

Nov 28, 2021

No incidents reported.

Nov 27, 2021

SMS Delays to US Cellular carrier

Resolved - Our SMS partner Twilio has confirmed that the delays sending SMS messages to carrier US Cellular have now been resolved.
Should customers encounter any further issues with ConfirmID authentication via SMS, or Cortext Out of Network SMS messages, please contact Imprivata Customer Support.
Nov 27, 09:17 EST

Update - Imprivata continues to monitor the situation with our SMS partner Twilio.
Whilst there were some intermittent improvements with SMS delivery to carrier US Cellular, the delay has not been resolved.
SMS to other carriers remains unaffected, as does authentication via the ImprivataID app.
Nov 27, 03:05 EST

Monitoring - Our SMS partner Twilio has reported delays sending SMS messages to carrier US Cellular.
This will impact ConfirmID authentication via SMS, or Cortext Out of Network messages, to users on US Cellular.
SMS to other carriers is not affected.
Authentication via ImprivataID app is not affected.
Imprivata will continue to monitor Twilio's progress in resolving this incident for delayed SMS delivery to users on US Cellular.
Nov 26, 22:02 EST

Nov 26, 2021

Nov 25, 2021

No incidents reported.

Nov 24, 2021

No incidents reported.

Nov 23, 2021

No incidents reported.

Nov 22, 2021

No incidents reported.

Nov 21, 2021

No incidents reported.

Nov 20, 2021

No incidents reported.

Nov 19, 2021

No incidents reported.

Nov 18, 2021

No incidents reported.

Nov 17, 2021

No incidents reported.

Nov 16, 2021

No incidents reported.

Nov 15, 2021

No incidents reported.