On Tuesday June 16th Imprivata will be updating our EAM hybrid cloud products between 5:00 AM ET and 5:30 AM ET. While this is not a downtime upgrade of our services some customers may experience connectivity issues for a period of 3 – 5 minutes. Other cloud services would not be impacted by this upgrade. Once complete, Operation will resume normally with no additional action required. Posted on
May 20, 2026 - 05:48 EDT
Resolved -
Mobile Access Managment services continue to operate normally. This incident will now be resolved.
Expect RCA to be posted here in the coming days.
May 19, 15:18 EDT
Monitoring -
Services have been restored, and the situation has stabilized. If you had reports of issues, please verify that service has been restored. If you continue to experience any issues, please contact Customer Support - https://www.imprivata.com/contact-us.
We will continue to monitor the situation closely.
May 19, 15:00 EDT
Investigating -
We are seeing service delivery failures for some Mobile Access Managment customers. Our team is engaged and investigating as a priority 1 incident. More updates to follow
May 19, 14:49 EDT