Imprivata Status

All Systems Operational

Imprivata OneSign Operational

Web SSO SAML Identity Provider - User Authentication Operational

Web SSO SAML Identity Provider - Administrative Services Operational

Informational Notices Operational

Imprivata Confirm ID Operational

Remote Access – Imprivata ID Operational

Remote Access – Cloud-Based Authentication Operational

EPCS Transactions Operational

EPCS – Imprivata services for Individual Identity Proofing Operational

EPCS - Digicert individual Identity Proofing services Operational

Clinical Workflows – Imprivata ID Operational

Third Party SMS Operational

Mobile EPCS Operational

Informational Notices Operational

Imprivata Cortext Operational

Admin Center Operational

APIs Operational

Messaging Operational

Informational Notices Operational

Imprivata Cortext Reporting Operational

Cortext Reporting Portal Operational

Cortext Reporting E-Mails Operational

GroundControl US Operational

Ground Control Cloud Services Operational

User Acceptance Cloud Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jan 22, 2021

No incidents reported today.

Jan 21, 2021

No incidents reported.

Jan 20, 2021

No incidents reported.

Jan 19, 2021

No incidents reported.

Jan 18, 2021

No incidents reported.

Jan 17, 2021

GroundControl planned maintenance

Completed - The scheduled maintenance has been completed.
Jan 17, 12:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 10:01 EST

Scheduled - Imprivata is scheduling maintenance for GroundControl’s www.groundctl.com service on Sunday, January 17 at 10:00 AM EST, to expand our cloud database.

We do not expect an interruption of service.
Jan 15, 16:23 EST

Jan 16, 2021

No incidents reported.

Jan 15, 2021

No incidents reported.

Jan 14, 2021

No incidents reported.

Jan 13, 2021

No incidents reported.

Jan 12, 2021

GroundControl CPU Spikes on Database - 1/12/21

Resolved - This is to confirm that services remain operational.

Issue summary:
Resource CPU spikes on hosted systems may have contributed to the sporadic performance degradation of services between 7am and 8:30am EST this morning. Imprivata has since performed remediation steps to resolve the issue.

We apologize for any inconvenience this may have caused.

This incident is now being marked as closed.
Jan 12, 10:32 EST

Monitoring - Imprivata has been monitoring a situation this morning we wanted to notify you about. Starting at 7am EST we were made aware of CPU spikes we were seeing on the database in the cloud, while we were not experiencing a system down event some customers may have experienced performance issues with the platform.

At this time the issue has been identified and resolved as of 8:30am EST this morning. We are continuing to monitor the situation closely.
Jan 12, 09:54 EST

Jan 11, 2021

No incidents reported.

Jan 10, 2021

Digicert Planned Maintenance

Completed - The scheduled maintenance has been completed.
Jan 10, 02:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 00:01 EST

Scheduled - For Imprivata Confirm ID EPCS users for Individual Identity Proofing: Our partner Digicert has advised us of a critical maintenance event that will cause an outage on Sunday, January 10th , 2021 between 12:00 am – 2:00 am EST (05:00 – 07:00 UTC). This will not impact EPCS functionality for providers who are already enrolled. During this time, providers will be blocked from the online questionnaire step of the ID proofing workflow. The expected user experience is that providers can wait until 2:00 am EST to start the process over again. Thank you for your patience during this update.
Dec 15, 18:52 EST

Jan 9, 2021

No incidents reported.

Jan 8, 2021

No incidents reported.