Imprivata Status

All Systems Operational

Imprivata OneSign Operational

Web SSO SAML Identity Provider - User Authentication Operational

Web SSO SAML Identity Provider - Administrative Services Operational

Informational Notices Operational

Imprivata Confirm ID Operational

Remote Access – Legacy Operational

Remote Access – Cloud-Based Authentication Operational

EPCS Transactions Operational

EPCS – Imprivata services for Individual Identity Proofing Operational

EPCS - Digicert individual Identity Proofing services Operational

Mobile EPCS Operational

EPCS - Facial biometrics Operational

Clinical Workflows – Imprivata ID Operational

Third Party SMS Operational

Imprivata ID – Push verification Operational

Imprivata ID – Manual OTP verification Operational

Informational Notices Operational

Imprivata Cortext Operational

Admin Center Operational

APIs Operational

Messaging Operational

Informational Notices Operational

Third Party SMS Operational

Imprivata Cortext Reporting Operational

Cortext Reporting Portal Operational

Cortext Reporting E-Mails Operational

GroundControl US Operational

GroundControl Cloud Services Operational

User Acceptance Cloud Operational

Imprivata FairWarning Operational

US Hosted Services Operational

Non-US Hosted Services Operational

API Operational

AI Framework Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 2, 2022

No incidents reported today.

Jul 1, 2022

No incidents reported.

Jun 30, 2022

No incidents reported.

Jun 29, 2022

No incidents reported.

Jun 28, 2022

No incidents reported.

Jun 27, 2022

No incidents reported.

Jun 26, 2022

No incidents reported.

Jun 25, 2022

No incidents reported.

Jun 24, 2022

No incidents reported.

Jun 23, 2022

WebSSO & ConfirmID Services Unavailable

Postmortem - Read details
Jun 29, 11:44 EDT

Resolved - Our systems checks are complete and our cloud platform monitoring shows that this issue has been resolved.
Should you continue to experience issues with WebSSO or ConfirmID please contact Imprivata Customer Support for further assistance.
Jun 23, 09:40 EDT

Update - - Platform fixes now show service levels returning to normal.
- Our DevOps & QA teams continue to test and monitor platform performance.
- We expect all customer services should now be functioning normally again.
Jun 23, 09:25 EDT

Monitoring - - Platform fixes are now being implemented and we are monitoring the results.
- Our DevOps and QA teams are running further tests to confirm service levels.
Jun 23, 09:20 EDT

Identified - - Our DevOps team are now preparing platform fixes for the affected components, which we expect to be implemented by 0945EDT.
- Imprivata recognises the significant impact of this outage and are working as swiftly as possible to restore service.
- Manual OTP Verification is a potential workaround where Imprivata ID push notifications are not being received.
Jun 23, 08:50 EDT

Investigating - Our DevOps teams are engaged and investigating the cause of this issue.
Jun 23, 08:36 EDT

Cloud Platform Maintenance Event

Completed - The scheduled maintenance has been completed.
Jun 23, 08:30 EDT

Update - We are continuing to see performance issues following the deployment of the patch.
We are continuing to investigate.
Jun 23, 08:14 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 07:31 EDT

Scheduled - We are deploying a patch release to our cloud platform to address a performance issue detected by our monitoring.

We do not expect any customer impact from this deployment.
Jun 23, 07:22 EDT

Jun 22, 2022

No incidents reported.

Jun 21, 2022

GroundControl maintenance window

Completed - The scheduled maintenance has been completed.
Jun 21, 04:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 03:00 EDT

Scheduled - We are scheduling maintenance on the GroundControl server on Tuesday, June 21, between 3am and 4am EDT.

These updates will allow us to stay current with our database and caching system security updates. Because they affect the central systems, we do expect downtime.

At the end of the process, your Launchpads should reconnect automatically.
Jun 3, 18:02 EDT

Jun 20, 2022

No incidents reported.

Jun 19, 2022

No incidents reported.

Jun 18, 2022

Cortext Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Jun 18, 01:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 00:01 EDT

Scheduled - Imprivata is performing a security update to the Cortext back-end database on Saturday, June 18, from 12:00 AM EDT to 1:00 AM EDT.

This is a minor update, but customers can expect up to 30 minutes of downtime.
During this time, Cortext clients will not connect to our servers.
Jun 3, 17:59 EDT