Imprivata Status
All Systems Operational
Imprivata OneSign Operational
Web SSO SAML Identity Provider - User Authentication ? Operational
Web SSO SAML Identity Provider - Administrative Services ? Operational
Informational Notices ? Operational
Imprivata Confirm ID Operational
Remote Access – RADIUS and Legacy ? Operational
Remote Access – Cloud-Based ? Operational
EPCS – Authentication with Imprivata ID ? Operational
EPCS – DigiCert Individual Identity Proofing ? Operational
Mobile EPCS – Authentication ? Operational
Facial Biometrics ? Operational
Clinical Workflows – Authentication with Imprivata ID ? Operational
Third Party SMS ? Operational
Imprivata ID token ? Operational
Informational Notices ? Operational
Imprivata GroundControl Operational
US Cloud Services ? Operational
UAT Cloud Services ? Operational
UK Cloud Services ? Operational
Imprivata FairWarning Operational
US Hosted Services ? Operational
Non-US Hosted Services ? Operational
API ? Operational
AI Framework ? Operational
Imprivata Identity Governance Operational
Cloud Services ? Operational
Informational Notices ? Operational
Imprivata Biometric Patient Identity Operational
Cloud Services ? Operational
Imprivata PAM Operational
Nexus ? Operational
Cloud Services Operational
System Orchestration Service ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Imprivata OSCID Cloud Scheduled Maintenance Jan 25, 2025 23:30 - Jan 26, 2025 00:00 EST
On Saturday, January 25, 2024 from 11:30pm to 11:59pm ET, Imprivata will be performing scheduled cloud maintenance. There is no customer impact or downtime expected during this period and operation will resume normally with no additional action required.
Posted on Jan 03, 2025 - 09:22 EST
System Orchestration Service Scheduled Maintenance Jan 31, 2025 14:00-16:00 EST
On Friday, January 31, 2025 from 2:00 pm to 4:00 pm EST, Imprivata will be performing scheduled maintenance. There is no customer impact or downtime expected during this period and operation will resume normally with no additional action required.
Posted on Jan 16, 2025 - 11:27 EST
Past Incidents
Jan 21, 2025
PAM System Orchestration Service - slow performance
Resolved - The issue is resolved, and server communication has returned to normal
Jan 21, 13:05 EST
Investigating - PAM System Orchestration Service is extremely slow to respond. We are investigating the cause of this problem
Jan 21, 12:12 EST
Jan 20, 2025

No incidents reported.

Jan 19, 2025
Imprivata OSCID Cloud Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jan 19, 00:10 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 23:30 EST
Scheduled - On Saturday, January 18, 2025 from 11:30pm to 11:59pm ET, there will be some downtime as Imprivata performs scheduled cloud maintenance impacting Imprivata OneSign Web SSO (Authentications only), Confirm ID Remote Access (all versions), EPCS transactions with Imprivata ID, Mobile EPCS, Mobile EPCS Facial Biometrics, Clinical Workflows with Imprivata ID, Proximity Aware (Secure Walkaway), and Hands-Free Authentication. Operation will resume normally with no additional action required.

For users of Imprivata ID and SMS, here's what your users can expect during the downtime event:

If using Imprivata ID, they will NOT get a push notification to their phone and manual token entry will not work.

SMS messages will also not work during this time.

Mobile EPCS will not work during this time.

During the downtime window, we recommend using other forms of authentication if possible such as password, fingerprint and proximity card.
Jan 3, 09:19 EST
Jan 18, 2025
Jan 17, 2025

No incidents reported.

Jan 16, 2025

No incidents reported.

Jan 15, 2025

No incidents reported.

Jan 14, 2025

No incidents reported.

Jan 13, 2025

No incidents reported.

Jan 12, 2025

No incidents reported.

Jan 11, 2025

No incidents reported.

Jan 10, 2025

No incidents reported.

Jan 9, 2025
Omnissa Workspace ONE Integration Issues Reported
Resolved - The issue is resolved, and communication with Omnissa Workspace ONE is working as expected.
Jan 9, 12:28 EST
Monitoring - No further issues have been reported. Omnissa is reporting normal traffic.
Jan 9, 12:01 EST
Update - We are continuing to investigate this issue with Omnissa.
Jan 9, 11:30 EST
Update - We are continuing to investigate this issue with Omnissa.
Jan 9, 10:59 EST
Investigating - Customers reporting issues with Omnissa Workspace ONE API calls. We are investigating.
Jan 9, 10:27 EST
Imprivata OSCID Cloud Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jan 9, 05:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 05:00 EST
Scheduled - Imprivata has scheduled routine maintenance and upgrades on Thursday, January 9th, from 5:00 am ET to 5:30 am ET. Remote Access and WebSSO users might experience up to a minute of slowness while using Imprivata ID during this maintenance period. No downtime is expected, and no customer action will be required.
Jan 2, 15:26 EST
Jan 8, 2025

No incidents reported.

Jan 7, 2025

No incidents reported.

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