Imprivata Status

All Systems Operational

Imprivata OneSign Operational

Web SSO SAML Identity Provider - User Authentication Operational

Web SSO SAML Identity Provider - Administrative Services Operational

Informational Notices Operational

Imprivata Confirm ID Operational

Remote Access – Legacy Operational

Remote Access – Cloud-Based Authentication Operational

EPCS Transactions Operational

EPCS – Imprivata services for Individual Identity Proofing Operational

EPCS - Digicert individual Identity Proofing services Operational

Mobile EPCS Operational

EPCS - Facial biometrics Operational

Clinical Workflows – Imprivata ID Operational

Third Party SMS Operational

Imprivata ID – Push verification Operational

Imprivata ID – Manual OTP verification Operational

Informational Notices Operational

Imprivata Cortext Operational

Admin Center Operational

APIs Operational

Messaging Operational

Informational Notices Operational

Third Party SMS Operational

Imprivata Cortext Reporting Operational

Cortext Reporting Portal Operational

Cortext Reporting E-Mails Operational

GroundControl US Operational

GroundControl Cloud Services Operational

User Acceptance Cloud Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Cortext Scheduled Maintenance Jun 17, 04:00-04:30 EDT

On Thu June 17th, from 4:00 am to 4:30 am ET, Cortext team will be performing a planned maintenance update in preparation for upcoming new iOS client.

There is no downtime expected and operation will resume normally with no additional action required.
Posted on Jun 11, 19:02 EDT

Past Incidents

Jun 14, 2021

No incidents reported today.

Jun 13, 2021

No incidents reported.

Jun 12, 2021

No incidents reported.

Jun 11, 2021

No incidents reported.

Jun 10, 2021

No incidents reported.

Jun 9, 2021

Imprivata Cortext Incident - 6/9/2021

Resolved - This is to confirm that the issue has been resolved. This incident is now being marked as closed.

We apologize for any inconvenience this may have caused.
Jun 9, 01:29 EDT

Monitoring - At 12:52am ET Imprivata has performed remediation actions against the servers in a bad state and services have been restored. During this time users would have experienced performance issues associated with using the Imprivata Cortext application. We are continuing to monitor the situation.
Jun 9, 01:07 EDT

Identified - Imprivata continues to investigate these reported issues. We have identified some servers in a bad state and are taking remediation actions. Please note, users trying to send and receive messages may continue to be affected sporadically. Next update will be in 30 minutes.
Jun 9, 00:38 EDT

Investigating - Please be aware that Imprivata is currently investigating reports of sporadic performance issues with Imprivata Cortext. Users may be experiencing problems sending and receiving messages. We will update this further once additional information becomes available.
Jun 9, 00:06 EDT

Jun 8, 2021

Cortext production incident

Postmortem - Read details
Jun 10, 08:02 EDT

Resolved - The issue with Cortext has been resolved and we thank you for your patience. If you continue to see issues with Cortext messaging or status updates, please log out of the client then log back in. A brief incident summary will be published here in 1-2 business days.
Jun 8, 19:05 EDT

Monitoring - Imprivata has completed work to help restore functionality to Cortext. Internal testing has proven successful though we continue to monitor on our side. Another update will be sent soon.
Jun 8, 18:54 EDT

Update - Imprivata is still working to restore Cortext functionality. Updates will be sent at least every 30 minutes.
Jun 8, 18:09 EDT

Update - Imprivata's work continues to resolve the Cortext sign in, messaging and status update issue. We will post another update in 30 minutes.
Jun 8, 17:39 EDT

Update - Imprivata is still working to bring Cortext back to full functionality. Sign ins, messaging and status updates continue to be affected. Another update will be sent in 30 minutes.
Jun 8, 17:10 EDT

Update - Imprivata is still working to restore Cortext functionality. Updates will continue to be sent at least every 30 minutes as progress is made.
Jun 8, 16:41 EDT

Update - Imprivata continues to work to restore functionality to all Cortext clients. Sign ins, messaging and status updates continue to be affected. We will provide another update in 30 minutes.
Jun 8, 16:09 EDT

Update - Imprivata is still working to resolve the issue affecting Cortext clients for sign in, messaging and status updates. Another update will be given in 30 minutes.
Jun 8, 15:39 EDT

Update - Imprivata's work on the back-end continues. This is being done to restore full functionality to Cortext sign in, messaging and status updates. We will provide another update in 30 minutes.
Jun 8, 15:09 EDT

Update - Imprivata is performing back-end work to resolve the ongoing Cortext incident. Sign in, messaging and status update continue to be affected. We will update you on progress in 30 minutes.
Jun 8, 14:38 EDT

Update - Imprivata is continuing to work to resolve the Cortext issue affecting sign ins, messaging and status updates. We will keep you updated here every 30 minutes as work progresses.
Jun 8, 14:08 EDT

Update - Imprivata is working to fully restore service to Cortext clients. Sign ins, messaging and status updates continue to be affected. Another update will be sent within 30 minutes.
Jun 8, 13:39 EDT

Update - Imprivata continues to work on the back end to restore service to all Cortext clients for sign ins, messaging and status updates. We will continue to update here at least every 30 minutes as progress is made.
Jun 8, 13:08 EDT

Identified - Imprivata has identified the issues affecting Cortext clients for sign ins, messaging and status updates. Work is continuing to resolve the issue. Another update will be posted within 30 minutes.
Jun 8, 12:39 EDT

Investigating - Imprivata is investigating an issue affecting Cortext clients for sign ins, messaging and status updates. Work is underway to remediate. Updates will be posted here at least every 30 minutes.
Jun 8, 12:10 EDT

Jun 7, 2021

No incidents reported.

Jun 6, 2021

No incidents reported.

Jun 5, 2021

No incidents reported.

Jun 4, 2021

No incidents reported.

Jun 3, 2021

No incidents reported.

Jun 2, 2021

Ongoing Cortext issues

Postmortem - Read details
Jun 4, 15:34 EDT

Resolved - The issue with all Cortext platforms has been resolved and we thank you for your patience. All functionality has been restored. A brief incident summary will be published here in 1-2 business days.
Jun 2, 16:11 EDT

Identified - Imprivata has identified the source of the issue and will continue to work on restoring service to normal for all Cortext platforms. Users may see some functionality restored currently though work is still ongoing.
Jun 2, 15:50 EDT

Update - Imprivata has identified an issue with all Cortext platforms (desktop, mobile and web) and is actively working to investigate and remediate. Updates will be regularly provided until the issue is resolved.
Jun 2, 15:39 EDT

Investigating - Imprivata has been made aware of issues affecting Cortext logins, messaging, status. We are currently investigating the cause of the issue and will keep you updated.
Jun 2, 15:15 EDT

Cortext Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Jun 2, 04:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 04:02 EDT

Scheduled - On Wed June 2nd, from 4:00 am to 4:30 am ET, Cortext backend services will undergo planned maintenance.

There is no downtime expected and operation will resume normally with no additional action required.
Jun 1, 12:14 EDT

Jun 1, 2021

No incidents reported.

May 31, 2021

No incidents reported.