Imprivata Status

All Systems Operational

Imprivata OneSign Operational

Web SSO SAML Identity Provider - User Authentication Operational

Web SSO SAML Identity Provider - Administrative Services Operational

Informational Notices Operational

Imprivata Confirm ID Operational

Remote Access – Legacy Operational

Remote Access – Cloud-Based Authentication Operational

EPCS Transactions Operational

EPCS – Imprivata services for Individual Identity Proofing Operational

EPCS - Digicert individual Identity Proofing services Operational

Mobile EPCS Operational

EPCS - Facial biometrics Operational

Clinical Workflows – Imprivata ID Operational

Third Party SMS Operational

Imprivata ID – Push verification Operational

Imprivata ID – Manual OTP verification Operational

Informational Notices Operational

Imprivata Cortext Operational

Admin Center Operational

APIs Operational

Messaging Operational

Informational Notices Operational

Third Party SMS Operational

Imprivata Cortext Reporting Operational

Cortext Reporting Portal Operational

Cortext Reporting E-Mails Operational

GroundControl US Operational

GroundControl Cloud Services Operational

User Acceptance Cloud Operational

Imprivata FairWarning Operational

US Hosted Services Operational

Non-US Hosted Services Operational

API Operational

AI Framework Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Imprivata Cortext Server Maintenance Oct 12, 2022 09:00-09:30 EDT

Update - We will be undergoing scheduled maintenance during this time.
Sep 16, 2022 - 11:38 EDT

Update - We will be undergoing scheduled maintenance during this time.
Sep 16, 2022 - 11:33 EDT

Scheduled - Imprivata will making a change to the Cortext API at api.cortext.com on October 12 at 9 AM ET.

For details please refer to more detailed information posted to your Admin Portal.
Sep 16, 2022 - 11:19 EDT

Past Incidents

Oct 3, 2022

No incidents reported today.

Oct 2, 2022

No incidents reported.

Oct 1, 2022

No incidents reported.

Sep 30, 2022

No incidents reported.

Sep 29, 2022

No incidents reported.

Sep 28, 2022

No incidents reported.

Sep 27, 2022

Imprivata OSCID Cloud Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Sep 27, 04:53 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 04:00 EDT

Update - We will be undergoing scheduled maintenance during this time.
Sep 16, 11:09 EDT

Scheduled - On Tuesday, September 27th from 4 – 4:30am ET, Imprivata will be performing scheduled cloud maintenance.

There is no downtime expected for any products.

However, during this window, users may encounter a delay if they are enrolling an Imprivata ID, or if an administrator is performing Imprivata ID unenrollment and deletion in the Admin Console.

If any issues are encountered, please retry the workflow and it should operate as normal.
Again, no downtime is expected.
Sep 15, 17:07 EDT

Sep 26, 2022

No incidents reported.

Sep 25, 2022

ConfirmID: Potential Service Degradation

Resolved - Our systems checks are complete and our cloud platform monitoring shows that this issue has been resolved.
Should you experience issues with ConfirmID, please contact Imprivata Customer Support for further assistance.
Sep 25, 03:06 EDT

Monitoring - Following remediation steps, alerts have cleared out from our monitoring system and we are seeing performance back to normal. We continue to monitor the situation closely and provide necessary updates.
Sep 25, 02:41 EDT

Investigating - Our monitoring tool has detected some errors that may result in some customers experiencing service degradation with ConfirmID. This event is actively being addressed and further updates will be provided as soon as more is known.
Sep 25, 02:04 EDT

Sep 24, 2022

No incidents reported.

Sep 23, 2022

No incidents reported.

Sep 22, 2022

No incidents reported.

Sep 21, 2022

No incidents reported.

Sep 20, 2022

No incidents reported.

Sep 19, 2022

No incidents reported.