Imprivata Status

All Systems Operational

Imprivata OneSign Operational

Web SSO SAML Identity Provider - User Authentication Operational

Web SSO SAML Identity Provider - Administrative Services Operational

Informational Notices Operational

Imprivata Confirm ID Operational

Remote Access – RADIUS and Legacy Operational

Remote Access – Cloud-Based Operational

EPCS – Authentication with Imprivata ID Operational

EPCS – DigiCert Individual Identity Proofing Operational

Mobile EPCS – Authentication Operational

Facial Biometrics Operational

Clinical Workflows – Authentication with Imprivata ID Operational

Third Party SMS Operational

Imprivata ID token Operational

Informational Notices Operational

Imprivata GroundControl Operational

US Cloud Services Operational

UAT Cloud Services Operational

UK Cloud Services Operational

Imprivata FairWarning Operational

US Hosted Services Operational

Non-US Hosted Services Operational

API Operational

AI Framework Operational

Imprivata Identity Governance Operational

Cloud Services Operational

Informational Notices Operational

Imprivata Biometric Patient Identity Operational

Cloud Services Operational

Imprivata PAM Operational

Nexus Operational

Cloud Services Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 4, 2024

No incidents reported today.

Oct 3, 2024

No incidents reported.

Oct 2, 2024

No incidents reported.

Oct 1, 2024

No incidents reported.

Sep 30, 2024

No incidents reported.

Sep 29, 2024

No incidents reported.

Sep 28, 2024

No incidents reported.

Sep 27, 2024

iOS update failures

Resolved - The issue is resolved. If any devices remain in recovery mode for more than 10 minutes remote restart of the launchpad should reinitiate recovery. If devices do not recover after these steps please contact Imprivata Support.
Sep 27, 11:04 EDT

Monitoring - Mitigation has been fully rolled out and tested. We are reaching out to impacted customers.
Sep 27, 10:55 EDT

Identified - Any customer with 'iOS Update Delay' enabled and set to 'Long Delay' may experience issues with either automated or manually initiated iOS updates or Force Recoveries. Issue can be mitigated by disabling ‘iOS update delay’.
Sep 27, 10:38 EDT

Investigating - Engineering is investigating an issue that may cause Force Recovery to fail for customers with iOS Update Delay enabled.
Sep 27, 10:27 EDT

Sep 26, 2024

Biometric Services Maintenance

Completed - The scheduled maintenance has been completed.
Sep 26, 05:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 05:00 EDT

Scheduled - Our facial biometric services will undergo a required maintenance from 5:00am ET until approximately 5:30am ET on September 26th, 2024. During the maintenance window, we expect about 5 minutes where our service will be unavailable. This maintenance only affects facial biometric authentication and enrollment for Mobile EPCS. No other authentication methods are affected for EPCS or Mobile EPCS.
Sep 20, 12:05 EDT

Sep 25, 2024

No incidents reported.

Sep 24, 2024

No incidents reported.

Sep 23, 2024

No incidents reported.

Sep 22, 2024

No incidents reported.

Sep 21, 2024

No incidents reported.

Sep 20, 2024

No incidents reported.