Imprivata Status

All Systems Operational

Imprivata OneSign Operational

Web SSO SAML Identity Provider - User Authentication Operational

Web SSO SAML Identity Provider - Administrative Services Operational

Informational Notices Operational

Imprivata Confirm ID Operational

Remote Access – Legacy Operational

Remote Access – Cloud-Based Authentication Operational

EPCS Transactions Operational

EPCS – Imprivata services for Individual Identity Proofing Operational

EPCS - Digicert individual Identity Proofing services Operational

Mobile EPCS Operational

EPCS - Facial biometrics Operational

Clinical Workflows – Imprivata ID Operational

Third Party SMS Operational

Imprivata ID – Push verification Operational

Imprivata ID – Manual OTP verification Operational

Informational Notices Operational

Imprivata Cortext Operational

Admin Center Operational

APIs Operational

Messaging Operational

Informational Notices Operational

Third Party SMS Operational

Imprivata Cortext Reporting Operational

Cortext Reporting Portal Operational

Cortext Reporting E-Mails Operational

GroundControl Operational

US Shared Cluster Operational

UAT Shared Cluster Operational

UK Shared Cluster Operational

Imprivata FairWarning Operational

US Hosted Services Operational

Non-US Hosted Services Operational

API Operational

AI Framework Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 7, 2023

No incidents reported today.

Jun 6, 2023

No incidents reported.

Jun 5, 2023

Digicert Planned Maintenance

Completed - The scheduled maintenance has been completed.
Jun 5, 13:21 EDT

Scheduled - For Imprivata Confirm ID for EPCS users who need to complete Individual Identity Proofing via DigiCert: DigiCert has advised us that their services will be down or experience delayed responses for approximately 10 minutes during scheduled maintenance on June 3, 2023, 22:00 – 24:00 MDT (June 4, 2023, 04:00 – 06:00 UTC). The infrastructure maintenance starts at 22:00 MDT (04:00 UTC). At that time, services will be down for approximately 10 minutes. Users will be blocked from using the DigiCert Individual identity proofing workflow while services are down. This will not impact EPCS functionality for providers who are already enrolled. Services will be restored as soon as maintenance is completed. Thank you for your patience during this maintenance.
May 26, 12:34 EDT

Jun 4, 2023

No incidents reported.

Jun 3, 2023

No incidents reported.

Jun 2, 2023

No incidents reported.

Jun 1, 2023

No incidents reported.

May 31, 2023

No incidents reported.

May 30, 2023

No incidents reported.

May 29, 2023

No incidents reported.

May 28, 2023

No incidents reported.

May 27, 2023

No incidents reported.

May 26, 2023

No incidents reported.

May 25, 2023

No incidents reported.

May 24, 2023

Imprivata GroundControl - Web Services Intermittently Failing

Resolved - Imprivata GroundControl web services continue to work as expected. This incident is now being marked as closed.
May 24, 17:22 EDT

Monitoring - Imprivata GroundControl services have been restored. We will continue to monitor the situation closely to ensure systems are working as expected.
May 24, 16:49 EDT

Identified - Imprivata investigation has determined that webservices are intermittently failing and may impact all components of GroundControl. We remain in active triage and appreciate your continued patience on this matter.
May 24, 16:18 EDT

Update - Imprivata remain focused on addressing this issue to restore services. The next update will be posted when new data is available.
May 24, 15:49 EDT

Investigating - Imprivata has been made aware of an issue where users are unable to register new Launchpads. The error seen is, "Empty reply from server. Server returned nothing.". Imprivata continue to investigate and will follow up as soon as new information becomes available.
May 24, 15:09 EDT