Imprivata Status
All Systems Operational
Imprivata OneSign Operational
Web SSO SAML Identity Provider - User Authentication ? Operational
Web SSO SAML Identity Provider - Administrative Services ? Operational
Informational Notices ? Operational
Imprivata Confirm ID Operational
Remote Access – Legacy ? Operational
Remote Access – Cloud-Based Authentication ? Operational
EPCS Transactions ? Operational
EPCS – Imprivata services for Individual Identity Proofing ? Operational
EPCS - Digicert individual Identity Proofing services ? Operational
Mobile EPCS ? Operational
EPCS - Facial biometrics ? Operational
Clinical Workflows – Imprivata ID ? Operational
Third Party SMS ? Operational
Imprivata ID – Push verification ? Operational
Imprivata ID – Manual OTP verification ? Operational
Informational Notices ? Operational
Imprivata Cortext Operational
Admin Center ? Operational
APIs ? Operational
Messaging ? Operational
Informational Notices ? Operational
Third Party SMS ? Operational
Imprivata Cortext Reporting Operational
Cortext Reporting Portal ? Operational
Cortext Reporting E-Mails ? Operational
GroundControl US Operational
GroundControl Cloud Services Operational
User Acceptance Cloud Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Cortext Scheduled Maintenance Dec 1, 04:00-05:00 EST
On December 1, 2021, between 4:00 am and 5:00 am EDT, we will update Cortext Server components to version 2021.8. There is no downtime expected, and operation should resume normally with no additional action required.
Posted on Nov 22, 11:21 EST
Past Incidents
Nov 29, 2021

No incidents reported today.

Nov 28, 2021

No incidents reported.

Nov 27, 2021
Resolved - Our SMS partner Twilio has confirmed that the delays sending SMS messages to carrier US Cellular have now been resolved.
Should customers encounter any further issues with ConfirmID authentication via SMS, or Cortext Out of Network SMS messages, please contact Imprivata Customer Support.
Nov 27, 09:17 EST
Update - Imprivata continues to monitor the situation with our SMS partner Twilio.
Whilst there were some intermittent improvements with SMS delivery to carrier US Cellular, the delay has not been resolved.
SMS to other carriers remains unaffected, as does authentication via the ImprivataID app.
Nov 27, 03:05 EST
Monitoring - Our SMS partner Twilio has reported delays sending SMS messages to carrier US Cellular.
This will impact ConfirmID authentication via SMS, or Cortext Out of Network messages, to users on US Cellular.
SMS to other carriers is not affected.
Authentication via ImprivataID app is not affected.
Imprivata will continue to monitor Twilio's progress in resolving this incident for delayed SMS delivery to users on US Cellular.
Nov 26, 22:02 EST
Nov 26, 2021
Nov 25, 2021

No incidents reported.

Nov 24, 2021

No incidents reported.

Nov 23, 2021

No incidents reported.

Nov 22, 2021

No incidents reported.

Nov 21, 2021

No incidents reported.

Nov 20, 2021

No incidents reported.

Nov 19, 2021

No incidents reported.

Nov 18, 2021

No incidents reported.

Nov 17, 2021

No incidents reported.

Nov 16, 2021

No incidents reported.

Nov 15, 2021

No incidents reported.