Imprivata Status

All Systems Operational

Imprivata OneSign Operational

Web SSO SAML Identity Provider - User Authentication Operational

Web SSO SAML Identity Provider - Administrative Services Operational

Informational Notices Operational

Imprivata Confirm ID Operational

Remote Access – Legacy Operational

Remote Access – Cloud-Based Authentication Operational

EPCS Transactions Operational

EPCS – Imprivata services for Individual Identity Proofing Operational

EPCS - Digicert individual Identity Proofing services Operational

Mobile EPCS Operational

EPCS - Facial biometrics Operational

Clinical Workflows – Imprivata ID Operational

Third Party SMS Operational

Imprivata ID – Push verification Operational

Imprivata ID – Manual OTP verification Operational

Informational Notices Operational

Imprivata Cortext Operational

Admin Center Operational

APIs Operational

Messaging Operational

Informational Notices Operational

Third Party SMS Operational

Imprivata Cortext Reporting Operational

Cortext Reporting Portal Operational

Cortext Reporting E-Mails Operational

GroundControl US Operational

GroundControl Cloud Services Operational

User Acceptance Cloud Operational

Imprivata FairWarning Operational

US Hosted Services Operational

Non-US Hosted Services Operational

API Operational

AI Framework Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Imprivata Cortext Server Maintenance Aug 10, 04:00-05:00 EDT

To maintain the highest security and ensure the optimal performance of our solutions, Imprivata regularly evaluates and performs maintenance updates to our systems. After a series of successful updates in April and May, we are completing this series with a set of updates on August 3 and 10. These are updates to operating system and related software.

These updates will be performed during a maintenance window of 4-5 a.m. ET.
....
Customer Impact
There is no downtime planned with this maintenance work, and we expect no impact to end-users. We expect the work to typically take much less than one hour each week.
Posted on Aug 9, 07:03 EDT

Imprivata GroundControl Scheduled Update Aug 17, 01:00-02:00 EDT

At 1am EDT on August 17, 2022, we will upgrade our U.S.-based shared tenant to GroundControl 5.6. The work should take approximately one hour. We expect no downtime, and no customer action is required. This work repeats a previous upgrade, which we rolled back after the server began unexpectedly dropping connections.
Posted on Aug 9, 10:45 EDT

Past Incidents

Aug 9, 2022

No incidents reported today.

Aug 8, 2022

No incidents reported.

Aug 7, 2022

No incidents reported.

Aug 6, 2022

No incidents reported.

Aug 5, 2022

No incidents reported.

Aug 4, 2022

No incidents reported.

Aug 3, 2022

Imprivata Cortext Server Maintenance

Completed - The scheduled maintenance has been completed.
Aug 3, 05:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 04:00 EDT

Scheduled - To maintain the highest security and ensure the optimal performance of our solutions, Imprivata regularly evaluates and performs maintenance updates to our systems. After a series of successful updates in April and May, we are completing this series with a set of updates on August 3 and 10. These are updates to operating system and related software.

These updates will be performed during a maintenance window of 4-5 a.m. ET.
....
Customer Impact
There is no downtime planned with this maintenance work, and we expect no impact to end-users. We expect the work to typically take much less than one hour each week.
Jul 26, 16:08 EDT

GroundControl Unavailable (Production Shared Cluster c1)

Resolved - GroundControl's production shared cluster (c1; www.groundctl.com) was scheduled to be upgraded from 5.5 to 5.6 at 0300EDT/0800BST this morning. These upgrades are not expected to cause downtime.
Issues encountered during the upgrade meant that the upgrade had to be rolled back to 5.5.
The rollback caused downtime between ~0330-0420EDT/0830-0920BST.
During this time www.groundctl.com was unavailable and LaunchPads would have been offline and unable to check out devices.
Aug 3, 03:30 EDT

Aug 2, 2022

No incidents reported.

Aug 1, 2022

No incidents reported.

Jul 31, 2022

Imprivata Cloud Scheduled Maintenance

Completed - Maintenance event has completed and all system are up and functional.
Jul 31, 02:31 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 23:50 EDT

Update - We will be undergoing scheduled maintenance during this time.
Jul 19, 18:33 EDT

Scheduled - Starting on Saturday, July 30th, between 11:50 PM ET – 4 AM ET (note: maintenance is scheduled to start on 7/30 and end on 7/31), Imprivata will be performing scheduled cloud maintenance.

During the 4-hour window, there will be at least 2 hours of downtime for the following services: WebSSO (Authentications and Administration), Confirm ID Remote Access (v6.0+), Individual Identity Proofing (including Digicert workflow), Mobile EPCS, and Mobile EPCS Facial Biometrics.

Note that Imprivata ID authentications, Clinical Workflows, and all other EPCS transactions will not be affected.
Jul 19, 17:47 EDT

Jul 30, 2022

Jul 29, 2022

No incidents reported.

Jul 28, 2022

No incidents reported.

Jul 27, 2022

No incidents reported.

Jul 26, 2022

No incidents reported.