Imprivata Status

All Systems Operational

Imprivata OneSign Operational

Web SSO SAML Identity Provider - User Authentication Operational

Web SSO SAML Identity Provider - Administrative Services Operational

Informational Notices Operational

Imprivata Confirm ID Operational

Remote Access – RADIUS and Legacy Operational

Remote Access – Cloud-Based Operational

EPCS – Authentication with Imprivata ID Operational

EPCS – DigiCert Individual Identity Proofing Operational

Mobile EPCS – Authentication Operational

Facial Biometrics Operational

Clinical Workflows – Authentication with Imprivata ID Operational

Third Party SMS Operational

Imprivata ID token Operational

Informational Notices Operational

Imprivata GroundControl Operational

US Shared Cluster Operational

UAT Shared Cluster Operational

UK Shared Cluster Operational

Imprivata FairWarning Operational

US Hosted Services Operational

Non-US Hosted Services Operational

API Operational

AI Framework Operational

Imprivata Identity Governance Operational

Cloud Services Operational

Informational Notices Operational

Imprivata Biometric Patient Identity Operational

Cloud Services Operational

Imprivata PAM Operational

Nexus Operational

Cloud Services Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Biometrics Services - Third Party Vendor Maintenance Sep 18, 2024 08:30-09:00 EDT

One of our third-party vendors used by our facial biometric services will undergo a required maintenance from 8:30 am ET until approximately 9:00 am ET on September 18th. During that 30-minute window, the vendor expects about 4 minutes where their service will be unavailable. This maintenance only affects facial biometric authentication and enrollment for Mobile EPCS. No other authentication methods are affected for EPCS or Mobile EPCS.
Posted on Sep 12, 2024 - 14:57 EDT

Past Incidents

Sep 17, 2024

No incidents reported today.

Sep 16, 2024

No incidents reported.

Sep 15, 2024

No incidents reported.

Sep 14, 2024

No incidents reported.

Sep 13, 2024

No incidents reported.

Sep 12, 2024

No incidents reported.

Sep 11, 2024

Biometrics Services - Third Party Vendor Maintenance

Completed - The scheduled maintenance has been completed.
Sep 11, 09:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 08:30 EDT

Scheduled - One of our third-party vendors used by our facial biometric services will undergo a required maintenance from 8:30 am ET until approximately 9:00 am ET on September 11th. During that 30-minute window, the vendor expects about 4 minutes where their service will be unavailable. This maintenance only affects facial biometric authentication and enrollment for Mobile EPCS. No other authentication methods are affected for EPCS or Mobile EPCS.
Sep 6, 16:20 EDT

Sep 10, 2024

No incidents reported.

Sep 9, 2024

No incidents reported.

Sep 8, 2024

No incidents reported.

Sep 7, 2024

No incidents reported.

Sep 6, 2024

Imprivata GroundControl Maintenance Event

Completed - The scheduled maintenance has been completed.
Sep 6, 01:15 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 6, 01:00 EDT

Scheduled - We are have a planned maintenance event tomorrow morning at 1:00 AM ET.

The maintenance even is set for 15 minute and customers may experience momentary connectivity issues for up to 5 minutes during this widow.
Sep 5, 10:14 EDT

Sep 5, 2024

No incidents reported.

Sep 4, 2024

Biometrics Services - Third Party Vendor Maintenance

Completed - The scheduled maintenance has been completed.
Sep 4, 09:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 08:30 EDT

Scheduled - One of our third party vendors used by our facial biometric services will undergo a required maintenance from 8:30 am ET until approximately 9:00 am ET on September 4th. During that 30-minute window, our vendor expects about 4 minutes where their service will be unavailable.
Sep 3, 09:49 EDT

Sep 3, 2024

No incidents reported.