Imprivata Status
All Systems Operational
Imprivata OneSign Operational
Web SSO SAML Identity Provider - User Authentication ? Operational
Web SSO SAML Identity Provider - Administrative Services ? Operational
Informational Notices ? Operational
Imprivata Confirm ID Operational
Remote Access – Legacy ? Operational
Remote Access – Cloud-Based Authentication ? Operational
EPCS Transactions ? Operational
EPCS – Imprivata services for Individual Identity Proofing ? Operational
EPCS - Digicert individual Identity Proofing services ? Operational
Mobile EPCS ? Operational
EPCS - Facial biometrics ? Operational
Clinical Workflows – Imprivata ID ? Operational
Third Party SMS ? Operational
Imprivata ID – Push verification ? Operational
Imprivata ID – Manual OTP verification ? Operational
Informational Notices ? Operational
Imprivata Cortext Operational
Admin Center ? Operational
APIs ? Operational
Messaging ? Operational
Informational Notices ? Operational
Third Party SMS ? Operational
Imprivata Cortext Reporting Operational
Cortext Reporting Portal ? Operational
Cortext Reporting E-Mails ? Operational
GroundControl US Operational
GroundControl Cloud Services Operational
User Acceptance Cloud Operational
Imprivata FairWarning Operational
US Hosted Services ? Operational
Non-US Hosted Services ? Operational
API ? Operational
AI Framework ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Imprivata Cortext Server Maintenance Oct 12, 2022 09:00-09:30 EDT
Update - We will be undergoing scheduled maintenance during this time.
Sep 16, 2022 - 11:38 EDT
Update - We will be undergoing scheduled maintenance during this time.
Sep 16, 2022 - 11:33 EDT
Scheduled - Imprivata will making a change to the Cortext API at api.cortext.com on October 12 at 9 AM ET.

For details please refer to more detailed information posted to your Admin Portal.

Sep 16, 2022 - 11:19 EDT
Past Incidents
Oct 3, 2022

No incidents reported today.

Oct 2, 2022

No incidents reported.

Oct 1, 2022

No incidents reported.

Sep 30, 2022

No incidents reported.

Sep 29, 2022

No incidents reported.

Sep 28, 2022

No incidents reported.

Sep 27, 2022
Completed - The scheduled maintenance has been completed.
Sep 27, 04:53 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 04:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
Sep 16, 11:09 EDT
Scheduled - On Tuesday, September 27th from 4 – 4:30am ET, Imprivata will be performing scheduled cloud maintenance.

There is no downtime expected for any products.

However, during this window, users may encounter a delay if they are enrolling an Imprivata ID, or if an administrator is performing Imprivata ID unenrollment and deletion in the Admin Console.

If any issues are encountered, please retry the workflow and it should operate as normal.
Again, no downtime is expected.

Sep 15, 17:07 EDT
Sep 26, 2022

No incidents reported.

Sep 25, 2022
Resolved - Our systems checks are complete and our cloud platform monitoring shows that this issue has been resolved.
Should you experience issues with ConfirmID, please contact Imprivata Customer Support for further assistance.

Sep 25, 03:06 EDT
Monitoring - Following remediation steps, alerts have cleared out from our monitoring system and we are seeing performance back to normal. We continue to monitor the situation closely and provide necessary updates.
Sep 25, 02:41 EDT
Investigating - Our monitoring tool has detected some errors that may result in some customers experiencing service degradation with ConfirmID. This event is actively being addressed and further updates will be provided as soon as more is known.
Sep 25, 02:04 EDT
Sep 24, 2022

No incidents reported.

Sep 23, 2022

No incidents reported.

Sep 22, 2022

No incidents reported.

Sep 21, 2022

No incidents reported.

Sep 20, 2022

No incidents reported.

Sep 19, 2022

No incidents reported.