On Thursday 6/23/2022, at 5:20am ET, monitoring alerted the Imprivata team to a potential issue with a service causing degradation in Confirm ID and WebSSO functionalities.
Upon investigation, it was determined that the cause of the issue was unusually high CPU utilization by one of the cloud services. Emergency maintenance was then performed, although these steps did not fully resolve the issue. At 9:20am, the team completed a rollback to the previous stable version. Tests confirmed that functionality was fully restored, and the system was healthy.
At 9:50am, the incident was declared as resolved and the team moved to standard monitoring procedures.
Mitigation and Action Item(s)