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We will provide updates as necessary.","created_at":"2026-09-01T01:00:09.572-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-01T01:00:09.572-04:00","display_at":"2026-09-01T01:00:09.572-04:00","deliver_notifications":true,"tweet_id":null,"id":"sz4k92m4xb4x","incident_id":"6c5p7q401n49","custom_tweet":null,"affected_components":[{"code":"tfb0c0rx5khf","name":"Mobile Access Management - US Cloud Services","old_status":"operational","new_status":"under_maintenance"},{"code":"8l6qcm37sb8x","name":"Mobile Access Management - UK Cloud Services","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"Maintenance will begin as scheduled in 60 minutes.","created_at":"2026-09-01T00:00:14.676-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-01T00:00:14.676-04:00","display_at":"2026-09-01T00:00:14.676-04:00","deliver_notifications":true,"tweet_id":null,"id":"ymhvbwjr2jyl","incident_id":"6c5p7q401n49","custom_tweet":null,"affected_components":null},{"status":"scheduled","body":"Scheduled maintenance will take place on Tuesday, September 1, from 1:00–2:00 a.m. ET.\nDuring this time, customers may briefly experience MAM Launchpad disconnections followed by automatic reconnection, or some workflow errors.\nNo action is required, and service is expected to continue normally.","created_at":"2026-08-17T15:39:45.469-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-17T16:22:55.412-04:00","display_at":"2026-09-01T01:00:45.469-04:00","deliver_notifications":true,"tweet_id":null,"id":"xktj42h1rjbh","incident_id":"6c5p7q401n49","custom_tweet":null,"affected_components":[{"code":"tfb0c0rx5khf","name":"Mobile Access Management - US Cloud Services","old_status":"operational","new_status":"operational"},{"code":"8l6qcm37sb8x","name":"Mobile Access Management - UK Cloud Services","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"US Cloud Services","created_at":"2020-05-06T14:30:48.320-04:00","updated_at":"2026-09-11T02:11:55.287-04:00","position":1,"description":"For shared and single tenant cluster updates","showcase":false,"start_date":null,"id":"tfb0c0rx5khf","page_id":"y5yk1bg5c0s8","group_id":"2fkkkm0ckhg7"},{"status":"operational","name":"UK Cloud Services","created_at":"2023-02-15T05:26:03.392-05:00","updated_at":"2026-09-01T02:00:09.932-04:00","position":3,"description":"For shared and single tenant cluster updates","showcase":false,"start_date":"2023-02-15T00:00:00.000-05:00","id":"8l6qcm37sb8x","page_id":"y5yk1bg5c0s8","group_id":"2fkkkm0ckhg7"}]},{"name":"Mobile Access Management (GroundControl) - Scheduled Maintenance Event (UAT)","status":"completed","created_at":"2026-08-11T01:35:17.522-04:00","updated_at":"2026-08-13T02:28:11.668-04:00","monitoring_at":null,"resolved_at":"2026-08-13T02:28:07.544-04:00","impact":"maintenance","shortlink":"https://stspg.io/yq6mr3gj9ffg","scheduled_for":"2026-08-13T01:00:00.000-04:00","scheduled_until":"2026-08-13T02:28:00.000-04:00","scheduled_remind_prior":true,"scheduled_reminded_at":"2026-08-13T00:00:27.980-04:00","impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-08-11T01:35:17.509-04:00","reminder_intervals":null,"id":"z9pyzh1lqw6t","page_id":"y5yk1bg5c0s8","incident_updates":[{"status":"completed","body":"The scheduled maintenance has been completed.","created_at":"2026-08-13T02:28:11.467-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-13T02:28:11.467-04:00","display_at":"2026-08-13T02:28:11.467-04:00","deliver_notifications":true,"tweet_id":null,"id":"nm69w9r31t8l","incident_id":"z9pyzh1lqw6t","custom_tweet":null,"affected_components":null},{"status":"completed","body":"The scheduled maintenance has been completed.","created_at":"2026-08-13T02:28:07.544-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-13T02:28:07.544-04:00","display_at":"2026-08-13T02:28:07.544-04:00","deliver_notifications":true,"tweet_id":null,"id":"qx6nm727m57f","incident_id":"z9pyzh1lqw6t","custom_tweet":null,"affected_components":[{"code":"89zk343yw2gs","name":"Mobile Access Management - UAT Cloud Services","old_status":"operational","new_status":"operational"}]},{"status":"in_progress","body":"Scheduled maintenance is still in progress. We will provide updates as necessary.","created_at":"2026-08-13T02:25:32.253-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-13T02:25:32.253-04:00","display_at":"2026-08-13T02:25:32.253-04:00","deliver_notifications":true,"tweet_id":null,"id":"369mnsn0z3wz","incident_id":"z9pyzh1lqw6t","custom_tweet":null,"affected_components":[{"code":"89zk343yw2gs","name":"Mobile Access Management - UAT Cloud Services","old_status":"under_maintenance","new_status":"operational"}]},{"status":"in_progress","body":"Scheduled maintenance is currently in progress. We will provide updates as necessary.","created_at":"2026-08-13T01:00:14.999-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-13T01:00:14.999-04:00","display_at":"2026-08-13T01:00:14.999-04:00","deliver_notifications":true,"tweet_id":null,"id":"l7zhtkhr5tj8","incident_id":"z9pyzh1lqw6t","custom_tweet":null,"affected_components":[{"code":"89zk343yw2gs","name":"Mobile Access Management - UAT Cloud Services","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"Maintenance will begin as scheduled in 60 minutes.","created_at":"2026-08-13T00:00:27.777-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-13T00:00:27.777-04:00","display_at":"2026-08-13T00:00:27.777-04:00","deliver_notifications":true,"tweet_id":null,"id":"zf56mp5lj62g","incident_id":"z9pyzh1lqw6t","custom_tweet":null,"affected_components":null},{"status":"scheduled","body":"Scheduled maintenance will take place on Thursday, August 13, from 1:00–3:00 a.m. ET, during our standard maintenance window.\nDuring this time, customers may briefly experience MAM Launchpad disconnections followed by automatic reconnection, or some workflow errors.\nNo action is required, and service is expected to continue normally.","created_at":"2026-08-11T01:35:17.605-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-11T01:38:01.586-04:00","display_at":"2026-08-11T01:35:17.605-04:00","deliver_notifications":true,"tweet_id":null,"id":"2h5h3c91cpmn","incident_id":"z9pyzh1lqw6t","custom_tweet":null,"affected_components":[{"code":"89zk343yw2gs","name":"Mobile Access Management - UAT Cloud Services","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"UAT Cloud Services","created_at":"2020-05-06T14:31:56.030-04:00","updated_at":"2026-08-13T02:25:32.200-04:00","position":2,"description":"UAT Cluster","showcase":false,"start_date":null,"id":"89zk343yw2gs","page_id":"y5yk1bg5c0s8","group_id":"2fkkkm0ckhg7"}]},{"name":"Imprivata Enterprise Access Management Cloud Scheduled Maintenance","status":"completed","created_at":"2026-07-20T15:24:01.127-04:00","updated_at":"2026-07-29T05:30:07.500-04:00","monitoring_at":null,"resolved_at":"2026-07-29T05:30:07.437-04:00","impact":"maintenance","shortlink":"https://stspg.io/cndb92kg0qw0","scheduled_for":"2026-07-29T05:00:00.000-04:00","scheduled_until":"2026-07-29T05:30:00.000-04:00","scheduled_remind_prior":true,"scheduled_reminded_at":"2026-07-29T04:00:26.528-04:00","impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-07-20T15:24:01.112-04:00","reminder_intervals":null,"id":"pmbyb141mfwy","page_id":"y5yk1bg5c0s8","incident_updates":[{"status":"completed","body":"The scheduled maintenance has been completed.","created_at":"2026-07-29T05:30:07.437-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-29T05:30:07.437-04:00","display_at":"2026-07-29T05:30:07.437-04:00","deliver_notifications":true,"tweet_id":null,"id":"8r7zxn55tv15","incident_id":"pmbyb141mfwy","custom_tweet":null,"affected_components":[{"code":"4wqrxqqz1r4f","name":"Enterprise Access Management - Web SSO OIDC - User Authentication","old_status":"under_maintenance","new_status":"operational"}]},{"status":"in_progress","body":"Scheduled maintenance is currently in progress. We will provide updates as necessary.","created_at":"2026-07-29T05:00:07.751-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-29T05:00:07.751-04:00","display_at":"2026-07-29T05:00:07.751-04:00","deliver_notifications":true,"tweet_id":null,"id":"dc0d1jfy3lr6","incident_id":"pmbyb141mfwy","custom_tweet":null,"affected_components":[{"code":"4wqrxqqz1r4f","name":"Enterprise Access Management - Web SSO OIDC - User Authentication","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"Maintenance will begin as scheduled in 60 minutes.","created_at":"2026-07-29T04:00:25.642-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-29T04:00:25.642-04:00","display_at":"2026-07-29T04:00:25.642-04:00","deliver_notifications":true,"tweet_id":null,"id":"xhpf4szfp6z7","incident_id":"pmbyb141mfwy","custom_tweet":null,"affected_components":null},{"status":"scheduled","body":"On Wednesday, July 29th, 2026, between 5:00 AM and 5:30 AM ET, Imprivata will be performing maintenance on our EAM hybrid cloud products.\nFor a period of 5-10 minutes, during the maintenance window, customers who use Web SSO with OIDC may be presented with an error screen after logging out.\nOther cloud services will not be impacted.\nOnce maintenance is complete, services will return to normal automatically requiring no customer action.","created_at":"2026-07-20T15:24:01.238-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-20T15:24:01.238-04:00","display_at":"2026-07-20T15:24:01.238-04:00","deliver_notifications":true,"tweet_id":null,"id":"7lg0lt230jd6","incident_id":"pmbyb141mfwy","custom_tweet":null,"affected_components":[{"code":"4wqrxqqz1r4f","name":"Enterprise Access Management - Web SSO OIDC - User Authentication","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Web SSO OIDC - User Authentication","created_at":"2026-07-20T15:16:52.953-04:00","updated_at":"2026-07-29T05:30:07.304-04:00","position":3,"description":"Services for OIDC protocol authentication requests","showcase":false,"start_date":"2026-07-20T00:00:00.000-04:00","id":"4wqrxqqz1r4f","page_id":"y5yk1bg5c0s8","group_id":"3v4c8xmj8zyn"}]},{"name":"Mobile Access Management - check-out and check-ins failing","status":"resolved","created_at":"2026-07-22T08:36:38.137-04:00","updated_at":"2026-08-19T14:06:09.405-04:00","monitoring_at":"2026-07-22T09:36:34.800-04:00","resolved_at":"2026-07-22T09:42:46.718-04:00","impact":"minor","shortlink":"https://stspg.io/2zs86cqzb0bd","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-07-22T08:36:38.125-04:00","reminder_intervals":null,"id":"rdkbz79t6m41","page_id":"y5yk1bg5c0s8","incident_updates":[{"status":"resolved","body":"Imprivata has restored all functionality to Mobile Access Management. We see recovery of check-out and check-in workflows. Imprivata will deliver a post mortem here in the next few business days. Thank you for your patience.","created_at":"2026-07-22T09:42:46.718-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-22T09:42:46.718-04:00","display_at":"2026-07-22T09:42:46.718-04:00","deliver_notifications":true,"tweet_id":null,"id":"nv5dvfqdvzgm","incident_id":"rdkbz79t6m41","custom_tweet":null,"affected_components":[{"code":"tfb0c0rx5khf","name":"Mobile Access Management - US Cloud Services","old_status":"degraded_performance","new_status":"operational"}]},{"status":"monitoring","body":"Imprivata has done work to fully restore check-out and check-in functionality in Mobile Access Management (MAM). We are continuing to monitor systems to ensure full stability. We will post an update here in the near future.","created_at":"2026-07-22T09:36:34.800-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-22T09:36:34.800-04:00","display_at":"2026-07-22T09:36:34.800-04:00","deliver_notifications":true,"tweet_id":null,"id":"pnwkfx2sy1zh","incident_id":"rdkbz79t6m41","custom_tweet":null,"affected_components":[{"code":"tfb0c0rx5khf","name":"Mobile Access Management - US Cloud Services","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"identified","body":"Imprivata has identified an issue affecting MAM check-in and check-out workflows. While we are seeing some stabilization, work is ongoing to fully resolve the errors. Another update will be posted when available or in 30 minutes.","created_at":"2026-07-22T09:02:56.376-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-22T09:02:56.376-04:00","display_at":"2026-07-22T09:02:56.376-04:00","deliver_notifications":true,"tweet_id":null,"id":"8xzj36vmwn0c","incident_id":"rdkbz79t6m41","custom_tweet":null,"affected_components":[{"code":"tfb0c0rx5khf","name":"Mobile Access Management - US Cloud Services","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"investigating","body":"Imprivata is aware of an ongoing issue with Mobile Access Management (MAM) and check-out and check-in workflows failing in some scenarios. We are currently investigating and will provide an update as things progress.","created_at":"2026-07-22T08:36:38.227-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-22T08:36:38.227-04:00","display_at":"2026-07-22T08:36:38.227-04:00","deliver_notifications":true,"tweet_id":null,"id":"cn5v550b9pn0","incident_id":"rdkbz79t6m41","custom_tweet":null,"affected_components":[{"code":"tfb0c0rx5khf","name":"Mobile Access Management - US Cloud Services","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":"On July 22, some customers experienced failed or delayed Mobile Access Management device workflows, including check-in, check-out, and passcode-related operations. The incident was caused by an unexpected database issue following planned maintenance on high-volume database tables. Imprivata remediated the database issue and restored normal service.\n\nWe are implementing additional pre- and post-maintenance validation, enhanced monitoring and alerting, and strengthened maintenance procedures to reduce the likelihood of recurrence and improve detection and recovery.","postmortem_body_last_updated_at":"2026-08-19T14:06:09.389-04:00","postmortem_ignored":false,"postmortem_published_at":"2026-08-19T14:06:09.389-04:00","postmortem_notified_subscribers":true,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"US Cloud Services","created_at":"2020-05-06T14:30:48.320-04:00","updated_at":"2026-09-11T02:11:55.287-04:00","position":1,"description":"For shared and single tenant cluster updates","showcase":false,"start_date":null,"id":"tfb0c0rx5khf","page_id":"y5yk1bg5c0s8","group_id":"2fkkkm0ckhg7"}]},{"name":"Imprivata Cloud - Scheduled Maintenance on Cloud Token Service","status":"completed","created_at":"2026-07-09T11:48:06.012-04:00","updated_at":"2026-07-22T07:07:48.726-04:00","monitoring_at":null,"resolved_at":"2026-07-22T07:07:48.697-04:00","impact":"maintenance","shortlink":"https://stspg.io/9bdmmlc2p5yn","scheduled_for":"2026-07-22T05:00:00.000-04:00","scheduled_until":"2026-07-22T06:00:00.000-04:00","scheduled_remind_prior":true,"scheduled_reminded_at":"2026-07-22T04:00:21.781-04:00","impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-07-09T11:48:05.981-04:00","reminder_intervals":null,"id":"8ndydkrxknp4","page_id":"y5yk1bg5c0s8","incident_updates":[{"status":"completed","body":"The scheduled maintenance has been completed.","created_at":"2026-07-22T07:07:48.697-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-22T07:07:48.697-04:00","display_at":"2026-07-22T07:07:48.697-04:00","deliver_notifications":true,"tweet_id":null,"id":"ww7gp8yvv1jl","incident_id":"8ndydkrxknp4","custom_tweet":null,"affected_components":[{"code":"1r25c32qgnwf","name":"Enterprise Access Management - Web SSO SAML Identity Provider - User Authentication","old_status":"operational","new_status":"operational"},{"code":"cgf1dy93v1fk","name":"Enterprise Access Management - Web SSO SAML Identity Provider - Administrative Services","old_status":"operational","new_status":"operational"},{"code":"pv2s7bkb4n3k","name":"Enterprise Access Management - Remote Access – RADIUS and Legacy","old_status":"operational","new_status":"operational"},{"code":"6n9wg0sjfq0b","name":"Enterprise Access Management - Remote Access – Cloud-Based","old_status":"operational","new_status":"operational"},{"code":"f15yr1vvy1jv","name":"Enterprise Access Management - EPCS – Authentication with Imprivata ID","old_status":"operational","new_status":"operational"},{"code":"qdhjmcqf6y6d","name":"Enterprise Access Management - EPCS – DigiCert Individual Identity Proofing","old_status":"operational","new_status":"operational"},{"code":"gfzm3b81xldq","name":"Enterprise Access Management - Mobile EPCS – Authentication","old_status":"operational","new_status":"operational"},{"code":"9166lkkh1b7t","name":"Enterprise Access Management - Legacy Face Authentication","old_status":"operational","new_status":"operational"},{"code":"3s25jjyy1sxt","name":"Enterprise Access Management - Clinical Workflows – Authentication with Imprivata ID","old_status":"operational","new_status":"operational"},{"code":"6g401jrgttpr","name":"Enterprise Access Management - Third Party SMS","old_status":"operational","new_status":"operational"},{"code":"7zcwk0hz4jzz","name":"Enterprise Access Management - Imprivata ID token","old_status":"operational","new_status":"operational"}]},{"status":"in_progress","body":"Scheduled maintenance is currently in progress. We will provide updates as necessary.","created_at":"2026-07-22T05:00:10.658-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-22T05:00:10.658-04:00","display_at":"2026-07-22T05:00:10.658-04:00","deliver_notifications":true,"tweet_id":null,"id":"zx9d44vsfrdk","incident_id":"8ndydkrxknp4","custom_tweet":null,"affected_components":null},{"status":"scheduled","body":"Maintenance will begin as scheduled in 60 minutes.","created_at":"2026-07-22T04:00:19.062-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-22T04:00:19.062-04:00","display_at":"2026-07-22T04:00:19.062-04:00","deliver_notifications":true,"tweet_id":null,"id":"t7np090163hr","incident_id":"8ndydkrxknp4","custom_tweet":null,"affected_components":null},{"status":"scheduled","body":"On Wednesday, July 22, 2026, beginning at 5:00 AM ET, Imprivata will perform the second phase of scheduled maintenance on the Enterprise Access Management Cloud Token Service. The Cloud Token Service is expected to remain available throughout the maintenance window. While customer impact is not anticipated, some users may experience brief performance delays or isolated authentication issues during the maintenance. If you encounter an authentication issue, please try your request again. If the issue persists, contact Imprivata Support for assistance. Other cloud services will not be impacted, and no customer action is required. Imprivata will closely monitor the migration and respond promptly to any unexpected issues.","created_at":"2026-07-09T11:48:06.103-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-09T11:48:06.103-04:00","display_at":"2026-07-09T11:48:06.103-04:00","deliver_notifications":true,"tweet_id":null,"id":"pj17jljpz5sr","incident_id":"8ndydkrxknp4","custom_tweet":null,"affected_components":[{"code":"1r25c32qgnwf","name":"Enterprise Access Management - Web SSO SAML Identity Provider - User Authentication","old_status":"operational","new_status":"operational"},{"code":"cgf1dy93v1fk","name":"Enterprise Access Management - Web SSO SAML Identity Provider - Administrative Services","old_status":"operational","new_status":"operational"},{"code":"pv2s7bkb4n3k","name":"Enterprise Access Management - Remote Access – RADIUS and Legacy","old_status":"operational","new_status":"operational"},{"code":"6n9wg0sjfq0b","name":"Enterprise Access Management - Remote Access – Cloud-Based","old_status":"operational","new_status":"operational"},{"code":"f15yr1vvy1jv","name":"Enterprise Access Management - 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Nexus","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"Services have been restarted. We are actively monitoring for any further issues.","created_at":"2026-06-27T12:46:51.735-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-27T12:46:51.735-04:00","display_at":"2026-06-27T12:46:51.735-04:00","deliver_notifications":true,"tweet_id":null,"id":"841z2jvt1zkp","incident_id":"zlzf9vksgb6w","custom_tweet":null,"affected_components":[{"code":"bdzdxdfxfmlj","name":"Privileged Access Security - Nexus","old_status":"partial_outage","new_status":"operational"}]},{"status":"identified","body":"The cause of failed connections has been identified and steps are being taken to restore services.","created_at":"2026-06-27T12:31:17.475-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-27T12:31:17.475-04:00","display_at":"2026-06-27T12:31:17.475-04:00","deliver_notifications":true,"tweet_id":null,"id":"3zjgwvv515xb","incident_id":"zlzf9vksgb6w","custom_tweet":null,"affected_components":[{"code":"bdzdxdfxfmlj","name":"Privileged Access Security - Nexus","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"investigating","body":"The Nexus for Privileged Access is currently experiencing issues. Our team is actively investigating the situation.","created_at":"2026-06-27T11:55:08.131-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-27T11:55:08.131-04:00","display_at":"2026-06-27T11:55:08.131-04:00","deliver_notifications":false,"tweet_id":null,"id":"qv00jmsrx8k1","incident_id":"zlzf9vksgb6w","custom_tweet":null,"affected_components":[{"code":"bdzdxdfxfmlj","name":"Privileged Access Security - Nexus","old_status":"operational","new_status":"partial_outage"}]}],"postmortem_body":"The Nexus server experienced a memory-related issue that caused the service to become unavailable. Restarting the SecureLink Nexus service resolved the issue, and all connections were successfully restored.\n\nAt this time, the service is operating normally. We will continue to monitor the environment and investigate the underlying cause to help prevent a recurrence.","postmortem_body_last_updated_at":"2026-06-29T11:18:40.992-04:00","postmortem_ignored":false,"postmortem_published_at":"2026-06-29T11:18:40.992-04:00","postmortem_notified_subscribers":true,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Nexus","created_at":"2024-05-01T08:19:59.147-04:00","updated_at":"2026-06-27T12:46:51.700-04:00","position":1,"description":"Broker application that allows connectivity between CPAMs and VPAMs","showcase":false,"start_date":"2024-05-01T00:00:00.000-04:00","id":"bdzdxdfxfmlj","page_id":"y5yk1bg5c0s8","group_id":"kmwcf89x6xxr"}]}]
}