AWS outage impacted third-party SMS provider

Incident Report for Imprivata

Resolved

Our third-party SMS provider was impacted by this morning's AWS outage, which meant that SMS tokens for WebSSO & ConfirmID for Remote Access were not available from ~0330-0530 EDT.

Posted Oct 20, 2025 - 06:03 EDT

This incident affected: Imprivata Enterprise Access Management with MFA (formerly Confirm ID) (Third Party SMS).