On Wednesday, July 22, 2026, beginning at 5:00 AM ET, Imprivata will perform the second phase of scheduled maintenance on the Enterprise Access Management Cloud Token Service. The Cloud Token Service is expected to remain available throughout the maintenance window. While customer impact is not anticipated, some users may experience brief performance delays or isolated authentication issues during the maintenance. If you encounter an authentication issue, please try your request again. If the issue persists, contact Imprivata Support for assistance. Other cloud services will not be impacted, and no customer action is required. Imprivata will closely monitor the migration and respond promptly to any unexpected issues.
Posted Jul 09, 2026 - 11:48 EDT
This scheduled maintenance affects: Enterprise Access Management (Web SSO SAML Identity Provider - User Authentication, Web SSO SAML Identity Provider - Administrative Services, Remote Access – RADIUS and Legacy, Remote Access – Cloud-Based, EPCS – Authentication with Imprivata ID, EPCS – DigiCert Individual Identity Proofing, Mobile EPCS – Authentication, Legacy Face Authentication, Clinical Workflows – Authentication with Imprivata ID, Third Party SMS, Imprivata ID token).