Imprivata has identified and remediated the issue around not being able to enroll new Imprivata ID tokens via the web. We are marking this incident as "Resolved."
Posted Jun 03, 2025 - 13:16 EDT
Update
We are still investigating the issue where users cannot enroll a new Imprivata ID token via the web. All users can continue to enroll new devices in the "Enroll Authentication Methods" utility on machines with the Imprivata agent installed.
Imprivata will provide further updates as soon as they're available.
Posted Jun 03, 2025 - 12:22 EDT
Update
Imprivata continues to work on resolving the issue with enrolling a new Imprivata ID token via the web. Users can still enroll new tokens using the "Enroll Authentication Methods" utility on machines with an Imprivata agent installed.
We will provide an update in 30 minutes.
Posted Jun 03, 2025 - 11:51 EDT
Update
Imprivata is still investigating the issue with users not being able to enroll new Imprivata ID tokens via the web. Users can enroll new ones in the "Enroll Authentication Methods" utility on machines with the Imprivata agent installed.
Another update will be posted in around 30 minutes.
Posted Jun 03, 2025 - 11:19 EDT
Update
Imprivata continues work to resolve the issue. If users need to enroll a new Imprivata ID token they can do so via the "Enroll Authentication Methods" utility on a machine with an Imprivata agent installed.
Another update will be posted soon.
Posted Jun 03, 2025 - 10:47 EDT
Investigating
Imprivata is investigating an issue related to enrollments for new Imprivata ID tokens. Users may see a loop and be unable to enroll a new device when doing so via the web, such as when trying to use WebSSO or Remote Access. Users can enroll a new device via the "Enroll Authentication Methods" utility on endpoints with an Imprivata agent installed.
We will update this page in 30 minutes or when more information is known.
Posted Jun 03, 2025 - 10:18 EDT
This incident affected: Imprivata Enterprise Access Management with MFA (formerly Confirm ID) (Imprivata ID token).