Outgoing SMS notifications delayed or not sending

Incident Report for Imprivata

Resolved

Imprivata third-party SMS has resolved the issue.

Posted Mar 26, 2024 - 14:06 EDT

Monitoring

Imprivata's third-party SMS vendor has resolved the issue and is monitoring the fix.

Posted Mar 26, 2024 - 11:08 EDT

Update

We are continuing to work on a fix for this issue.

Posted Mar 26, 2024 - 10:29 EDT

Update

We are continuing to work on a fix for this issue.

Posted Mar 26, 2024 - 10:28 EDT

Identified

We identified an issue with a third-party provider that is affecting SMS notifications and working with the provider to resolve it.

Posted Mar 26, 2024 - 10:22 EDT

Update

We are continuing to investigate this issue.

Posted Mar 26, 2024 - 09:59 EDT

Investigating

Imprivata has identified an issue with SMS Push notifications and is currently investigating the issue.

Posted Mar 26, 2024 - 09:58 EDT

This incident affected: Enterprise Access Management (EPCS – Authentication with Imprivata ID, EPCS – DigiCert Individual Identity Proofing, Third Party SMS).